Family Practice Saves 5+ Hours Weekly with Droxi

Practice Overview:

• Provider: Rebekah Kottkamp, Family Nurse Practitioner

• Location: South Bend, Indiana

• Practice Type: Independent Family Medicine Practice

• Opening Year: 2020 (during COVID-19 pandemic)

Challenge

In 2020, Rebekah Kottkamp and her partners launched a new outpatient practice with a strategic focus on maintaining strong, personal communication with patients, especially through the patient portal. This patient-first leadership approach dramatically increased inbound messages and prescription requests, creating a growing administrative burden that many practice leaders face. 

Managing that inbox load while maintaining quality care became operationally unsustainable. As a practice leader, Rebekah needed a way to streamline day-to-day clinical operations without expanding her staff budget or compromising the patient access that defined her practice's competitive advantage. 

Solution

The practice implemented Droxi, an AI-powered workflow companion embedded in their EHR (athena), to automate key operational tasks such as: 

• Prescription refills 

• Patient message triage 

• Contextual responses   

• Appointment reminders 

Implementation was strategically efficient, and over time, Rebekah found the tool intuitive, deeply integrated, and responsive to operational feedback. 

Results

After tracking actual usage data, Rebekah confirmed what she had already sensed from an operational standpoint: 

"Droxi saves me about an hour per day"

That assessment was validated by data comparing time spent completing tasks in athena alone versus with Droxi's assistance. This time savings proved meaningful not only for workload reduction but also for reducing cognitive burden and enabling more strategic focus on patient care and practice management. 

Key Success Metrics

• 40%-60% reduction in average task completion time, depending on the task 

• 5+ hours saved per provider per work week   

• 1 hour daily time savings confirmed by data analysis 

• Zero workflow disruption during implementation 

• Maintained patient satisfaction with direct provider access 

"Even before I ran the numbers, I felt Droxi was saving me close to an hour a day. The data confirmed it. That's time I get back for patients and myself."   

- Rebekah Kottkamp, FNP 

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